|
Purchasing Frequently Asked Questions
Updated 06/05/04 Q. When can I buy Aemulor? The full version of Aemulor (2.21) and Aemulor Professional (2.30) are available now. Q. Where can I buy Aemulor? Aemulor is available for purchasing via the internet at www.aemulor.com or from your local Acorn/RISC OS dealer Q. What if I dont have Internet access - can I still purchase Aemulor? How are you reading this? :-) If you dont have net access you will need to obtain Aemulor from your local dealer in this situation. You should note that the Internet will be the primary means of distribution of future updates and bug fixes. Q. Do I need a credit/debit card to purchase Aemulor online? Credit/debit card purchasing is our preffered method, however its not essential. To purchase Aemulor without a credit or debit card, there is a link on the purchase page containing details on how to send us a cheque. You will still need to visit Aemulor.com to download your software once we have received your cheque. Credit/debit card purchasers get instant access to the software on completing their purchases, whereas sending payment by cheque you will have to wait until funds have been cleared. Q. Is your online credit card purchasing secure? Yes. Your card details are encrypted using 128-bit SSL encryption. We do not store your credit card details anywhere for maximum security. Q. I am having problems using SSL - can I telephone you my credit card details? Yes. The details are on the purchasing pages. Q. I live outside of the UK. Do I still have to pay VAT? This depends on two things. Whether you live within the European Union, and if you do, whether you are a VAT-registered company outside of the UK. If you live in any of the following countries, then you have to pay VAT @ 17.5% on your purchase :
The exception to this is if you are a VAT registered company within the EU (but outside of the UK). You then pay the VAT directly in your return, and not at purchase time. For this, we will need your VAT number fully completed before you make your purchase. There is a tickbox in the registration and details page to allow you to specify this. All UK purchasers, VAT registered or otherwise, have to pay VAT on their purchases. Q. What credit cards do you accept? Visa, Mastercard, Switch/Maestro, Solo, Visa Electron, JCB and Delta. Q: Can you send me a CD or disc in the post? Aemulor are very concious of the depletion of our planets' resources. To this end, all copies purchased direct from Aemulor.com will only be available for immediate download or via email. Your local dealer may well provide you with a copy on CD or disc if you purchased it through them, although they may charge extra for this. Q: Will I have to pay for upgrades? Minor performance enhancements, compatibility improvements and bug-fixes will be provided free of charge via the Aemulor.com website. Any major additions such as the JIT compiler and 4/8/16 colour screenmode support have been added to Aemulor Professional which is a chargeable upgrade. Q: If I purchase Aemulor now, can I upgrade to the Pro version later? Yes. The upgrade is the different in price between the two versions (£49+vat) Q: Why do you need my Iyonix MAC address? Although the Internet provides an easy distribution mechanism for our software, it also gives software pirates an easy route to distribute software illegally. Each copy of Aemulor is created dynamically on the website and will only run on the Iyonix PC which matches the MAC address you entered at purchasing time. Q: How do I find my MAC address? Press F12 or start a task window, and type *EKInfo. The MAC address is the 12 character number labelled as "Ethernet address" that is shown in the output. We will also provide a small program that will display your MAC address for you on the purchasing pages. Q: What happends if my Iyonix gets swapped with another because of a repair or fault? There is a "Request MAC address change" facility on our support pages. This allows you to request your MAC address be changed for another. All requests because of hardware swapouts will be verified with Castle Technology Ltd. Q: I am a RISC OS dealer. How do I purchase Aemulor? Firstly, register yourself on the site as a dealer to create a login username and password. We will then apply dealer pricing to your account. You may then purchase as many copies of Aemulor as you wish to re-sell to your customers or pre-install on Iyonix PCs. Q: I purchased my copy of Aemulor from a dealer. How do I download upgrades? You copy of Aemulor could arrive from a dealer in one of two ways. 1. You receive an electronic voucher from your dealer containing a registration number and company code. You will then need to then register on aemulor.com, and click on the purchase link. There are fields on the purchasing page where you can enter your voucher details. You then enter the MAC address of your Iyonix and you can proceed to download your software. Your username and password will also allow you to download updates and later versions as if you had purchased the software directly from us. 2. Your copy of Aemulor was pre-installed on a machine your purchased from a dealer. You will need to register on aemulor.com, then send an email to the dealer who you purchased your machine from. They can then transfer the copy of Aemulor from their account to yours, allowing you to download future updates and upgrades. Q: I have already registered a userid and password on your support forums. Can I use these on the main site? Yes. If you have already registered a userid and password to read or post to our support and discussion forums, you may also use these details when registering on the main website to purchase Aemulor. Both your userid and password must match when registering however, or you will be forced to choose a different username. Likewise, once you have registered on the main website to purchase, you may then use this same userid and password to login to the support and discussion forums.
|